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Shipping

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union. (Exception - Goodwill: Switzerland, only packages with a return label issued by select mode online. The customer has to bear the costs for this.)

In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such additional costs regarding money transfer may also incur, if the Client carries out the payment from a country outside the European Union, even if delivery is not made in a country outside the European Union.

If partial returns fall below the minimum order value for free shipping, standard shipping costs will be deducted from the return.

We ship shoes without their large shoe boxes when you choose express delivery. This is better for the environment and saves you shipping costs.

Information on delivery times
If you order several items from us in one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole.

In case of an order with a value of goods over €1000 and a delivery address outside the EU, shipping will be delayed by +1-3 working days due to the customs exit declaration.

Information for calculating the delivery date
In the case of payment in advance, the period for delivery begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

All order are dispatch with DHL GoGreen - environmentally friendly shipping with DHL: For further informations please follow this link: https://www.dpdhl.com/en/responsibility/environmental-protection.html

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union. (Exception - Goodwill: Switzerland, only packages with a return label issued by select mode online. The customer has to bear the costs for this.)

In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such additional costs regarding money transfer may also incur, if the Client carries out the payment from a country outside the European Union, even if delivery is not made in a country outside the European Union.

Information on delivery times
If you order several items from us in one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole.

In case of an order with a value of goods over €1000 and a delivery address outside the EU, shipping will be delayed by +1-3 working days due to the customs exit declaration.

Information for calculating the delivery date
In the case of payment in advance, the period for delivery begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

All order are dispatch with DHL GoGreen - environmentally friendly shipping with DHL: For further informations please follow this link: https://www.dpdhl.com/en/responsibility/environmental-protection.html